Have questions? Get answers to some of our most frequently asked questions.
Common Questions
How do I sign up for service through OneNeighbor?
1.) Click the “JOIN YOUR NEIGHBORS” button at the top right corner of the page. 2.) Fill out the registration page to create your FREE account. 3.) Sign in to your OneNeighbor account, click the "GET SERVICE" button, enter your address, and click on the name of your neighborhood to join your neighborhood purchasing group. 4.) Choose the service(s) that you’re interested in and proceed to book services and start saving money!
What is Group Purchasing?
OneNeighbor group purchasing helps homeowners realize savings and efficiencies by aggregating their purchasing power and using that leverage to negotiate deep discounts with the best local service providers. Prices decrease as more homeowners sign up for service. Yeah, you read that correctly. The price that you pay will continue to drop as more homeowners sign up for service. It literally pays to spread the word with your neighbors, friends, and family!
Who are the Providers?
OneNeighbor service providers are top-ranked local service companies. All service providers are fully insured, background checked, and have been screened to make sure they exceed OneNeighbor’s strict expectations for quality, reliability, and professionalism.
Are there any contracts?
No! There are no contracts with any services booked through OneNeighbor. You may cancel, pause, or resume your services at any time. For scheduled jobs, you have until 12:00pm (noon) the day before to cancel the job.
Can I change my service?
Absolutely! You can sign in to your OneNeighbor account and update your service at any time. Remember, there’s no contract so you’re free to change your service whenever you’d like. There are no cancellation fees.
How does OneNeighbor find providers?
For each neighborhood purchasing group, OneNeighbor’s account team reaches out and gets quotes from dozens top local service providers. The team leverages the neighborhood’s purchasing power to negotiate the lowest possible group rate for all homes in the neighborhood. The providers are thoroughly screened to ensure they exceed all of OneNeighbor’s strict requirements and the winning provider is selected to service the neighborhood group.
How do I reset my password?
To reset your password, please use the forgot password link located where the sign-in prompt is at https://app.oneneighbor.com.
What safety measures does OneNeighbor have in place?
Safety is a top priority at OneNeighbor and it’s something that we take very serious. Nothing is more important than the safety and security of our customers and neighborhood groups. We strive to ensure customer and Provider safety through a set of safety measures, including: – A thorough screening of every Provider – State Issued ID Verification – Zero-tolerance drug and alcohol policy – Two-way star rating system
Billing Questions
Is there a contract?
No! There are no contracts with any services booked through OneNeighbor. You may cancel, pause, or resume your services at any time. For scheduled jobs, you have until 12:00pm (noon) the day before to cancel the job.
How do I get a quote?
Quotes are a thing of the past! OneNeighbor provides 100% price transparency and have pre-negotiated heavily discounted rates for each neighborhood group. You’ll know that you’re getting the best rate and that everyone in your neighborhood is paying the exact same rate.
What is the service cancellation policy?
Please refer to our Terms of Use to find the cancellation policy. You may cancel your service at any time through the OneNeighbor app by signing in to your account, click on "my services", and selecting the service that you would like to cancel. You have until 12:00pm (noon) the day before a schedule job to cancel that job.
How do I cancel my service?
You may cancel your service at any time through the OneNeighbor app by signing in to your account, click on "my services", and selecting the service that you would like to cancel. You have until 12:00pm (noon) the day before a schedule job to cancel that job.
When will I be charged for recurring services?
After a service has been performed by the service provider you have 48 hours to either approve the job or report an issue with the job. If no selection is made, the job will be automatically approved at the 48 hour mark. Once the job has been approved, the system will charge the customer for the service using the customer's payment method on file. If a service issue is reported within the 48 hour window, the service issue must be resolved between the customer and the service provider before the customer is charged for the service.
Account credits
If you have a credit balance on your account, our system will use the credits before you are charged.
Will I get a receipt for the jobs I schedule?
When your payment is complete, you will receive an emailed receipt. If you do not receive a receipt, be sure to check your email’s spam folder, then contact our support team at wecare@oneneighbor.com.
What if I was charged the wrong amount?
Contact our Support team and we will be glad to address any discrepancies!
OneNeighbor service providers are top-ranked local service companies. All service providers are fully insured, background checked, and have been screened to make sure they exceed OneNeighbor’s strict expectations for quality, reliability, and professionalism.
Can I change my service?
Absolutely! You can sign in to your OneNeighbor account and update your service at any time. Remember, there’s no contract so you’re free to change your service whenever you’d like. There are no cancellation fees.
Booking Service- Troubleshooting
If you experience any issues when trying to purchase/book a service, please try these troubleshooting steps:
1.) Check to make sure that your credit card/debit card information that you’ve entered for the payment is correct.
2.) Sign out of your account, sign back in, and try to purchase/book the service again.If you are still experiencing an issue, please contact us directly at wecare@oneneighbor.com.
How do I know the date of my next service?
You can view your entire service schedule in your dashboard by signing in to your OneNeighbor account.
How do I report a problem with my Provider or job?
After a job has been performed by the service provider, customer's have 48 hours to report any issues with the service through the app. When you sign in to your OneNeighbor account, you can view all of your recently performed services on your customer dashboard. From there, you can report an issue with the job. All issues must be reported with 48 hours of the job being marked complete by the service provider.
What if I’m not satisfied with the job?
After a job has been performed by the service provider, customer's have 48 hours to report any issues with the service through the app. When you sign in to your OneNeighbor account, you can view all of your recently performed services on your customer dashboard. From there, you can report an issue with the job. All issues must be reported with 48 hours of the job being marked complete by the service provider. Reporting an issue will create an issue ticket with the service provider. The service provider will work with the customer to resolve the issue. The customer will not be charged for the service until the issue is resolved.
